The following website was recommended to me as a way to get around being trapped in one automated menu after another when what you really need is to be able to talk to a real human being. I haven’t tried any of these out yet, because it hasn’t come up since I was given the site, but I wanted to pass it along anyway.
UPDATED January 14 2017: I just tried again and the website is still up, running, and useful.
Sarah S. Uthoff is the main force behind Trundlebed Tales striving to bring the History, Mystery, Magic and Imagination of Laura Ingalls Wilder and other greats of children’s literature and history to life for a new generation. Uthoff is a nationally known Laura Ingalls Wilder authority and has presented at five of the Wilder homesites, many conferences and numerous libraries, museums, and events around the Midwest. Attend one of her programs, schedule one yourself, watch her videos, listen to her podcast, and find her onFacebook, Twitter, Google+, LinkedIn, and Academia.edu. Professionally she is a reference librarian at Kirkwood Community College and director of the Oxford (Iowa) Public Library.